Outsource - The Outsource Company

We have a state of the art multi-lingual, 350+ seat capacity call centre operating from Abuja and Lagos and providing 24-hour call centre services for local and international clients. We are currently working on another 200+ seat capacity in Port Harcourt, Nigeria’s oil capital. Our facility is a modern infrastructure which provides services of international standard. Our client base includes the Nigeria Communication Commission (NCC), Nigeria Broadcasting Commission (NBC), Surburban Fibre (a leading telecom company), Suntrust Bank and Citizens Disability (America’s premier Social Security Disability advocacy group) and several others.We are a member of International Association of Outsourcing Professionals (IAOP), a US-based and the leading global association of Outsourcing Professionals.

OVERFLOW OR 24/7 CALL CENTRE

Call it ‘overflow’ or ‘peak period’, our 24/7 call centre facility will handle all your calls during these periods of need or your day to day call centre needs.

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MULTILINGUAL AGENTS

Our highly talented call center agents can communicate with your customers in at least 3 major Nigerian languages and pidgin. We also have provision for major international languages like Mandarin, Spanish, French, Arabic etc.

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FEEDBACK AND COMPLAINTS MANAGEMENT

Are you looking at gathering feedback from campaigns, then sit back and relax as our agents will not only attend to customer issues, we will also get you feedback that will help reposition your business.

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Customer Relationship Management

Customer Relationship Management (CRM). Our CRM services will not only help increase customer loyalty to your business, it will also open up a variety of income opportunities to help you grow your business.

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